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Privacy Policy

Your privacy is important to us. This policy explains how Reddy Cloths collects, uses, and protects your personal information.

Last Updated: December 1, 2023

1. Information We Collect

We collect information to provide better services to all our customers. The types of personal information we collect include:

Personal Information

  • Name, email address, and phone number
  • Shipping and billing addresses
  • Payment information (processed securely through payment gateways)
  • Date of birth and gender (optional)
  • Communication preferences

Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website or source
  • Purchase history and browsing behavior

Note:

We never store your complete payment card details. All payments are processed through secure payment gateways that comply with PCI DSS standards.

2. How We Use Your Information

We use the information we collect for the following purposes:

Purpose Description Legal Basis
Order Processing To process and fulfill your orders Contractual Necessity
Customer Service To respond to your inquiries and requests Legitimate Interest
Marketing Communications To send promotional offers and updates (with consent) Consent
Website Improvement To analyze and improve our website and services Legitimate Interest
Fraud Prevention To detect and prevent fraudulent activities Legal Obligation

3. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal data:

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

4. Cookies Policy

We use cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors interact
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track effectiveness of advertising campaigns

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Third-Party Services

We may share your information with third-party service providers for the following purposes:

  • Payment Processing: Razorpay, PayPal, Stripe
  • Shipping Partners: Delivery services for order fulfillment
  • Analytics Services: Google Analytics for website analysis
  • Marketing Platforms: Email marketing and advertising
  • Customer Support: Helpdesk and support services

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Your Rights & Choices

You have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the information provided in Section 9.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our records.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • Sending an email notification (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Reddy Cloths - Data Protection Officer

Shop No.13,305,Krishna Niwas,Yusuf Meherali Road, Mumbai, Maharashtra 400003

+91 98920 36876

privacy@reddycloths.shop

Response Time: Within 48 hours

For GDPR-related inquiries from EU residents, you also have the right to lodge a complaint with a supervisory authority.